1. Introduction
Welcome to Reed Initiative (“Reed Initiative,” “we,” “our,” or “us”).
These Terms & Conditions govern your use of our website, products, services, and online store. By accessing or using our website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
2. About Reed Initiative
Reed Initiative is a Nigerian social enterprise committed to reducing flooding caused by nylon waste while creating sustainable income opportunities for local reed basket makers.
Our mission is to replace single-use nylon shopping bags with reusable, biodegradable reed baskets while supporting traditional artisans and promoting environmental sustainability.
3. Eligibility
You must be at least 18 years old to create an account or make purchases through our website.
By creating an account, you represent that the information you provide is accurate and complete.
4. User Accounts
When you create an account, you agree to:
- provide accurate information
- keep your password secure
- notify us immediately of unauthorized account use
- accept responsibility for activities occurring under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Products
We sell handcrafted reed baskets through our online store.
Because every basket is handmade, slight variations in size, color, weave, and finish are natural and should not be considered defects.
Product images are intended to provide an accurate representation but may differ slightly from the actual product.
6. Pricing
Prices are displayed in Nigerian Naira (₦) unless otherwise stated.
We reserve the right to:
- update prices
- correct pricing errors
- discontinue products without notice
7. Orders
Submitting an order does not guarantee acceptance.
We reserve the right to:
- refuse or cancel orders
- limit quantities
- verify payment before processing
If an order is cancelled after payment, a full refund will be issued.
8. Shipping
Delivery times are estimates only.
We are not responsible for delays caused by:
- courier services
- weather
- public holidays
- events beyond our control
Risk passes to the customer once the order has been delivered to the shipping address provided
9. Returns & Refunds
If you receive a damaged or defective item, please contact us within 7 days of delivery.
Unused items may be eligible for return according to our Returns Policy.
Refunds will be processed using the original payment method where applicable.
Custom or personalized items may not be eligible for return unless defective.
10. Newsletter
You may subscribe to receive updates about:
- new products
- artisan stories
- sustainability initiatives
- community impact
- events
You may unsubscribe at any time using the unsubscribe link included in our emails.
11. Intellectual Property
All content on this website, including:
- logos
- photographs
- graphics
- text
- videos
- branding
- product descriptions
is owned by Reed Initiative unless otherwise stated and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or modify any content without prior written permission.
12. Acceptable Use
You agree not to:
- use the website for unlawful purposes
- interfere with website security
- attempt unauthorized access
- upload malicious software
- copy or exploit website content without permission
13. Third-Party Services
Our website may include links to third-party websites or payment providers.
We are not responsible for their content, privacy practices, or services.
14. Limitation of Liability
To the fullest extent permitted by Nigerian law, Reed Initiative shall not be liable for indirect, incidental, or consequential damages arising from your use of this website or our products.
Nothing in these Terms excludes liability where exclusion is prohibited by law.
15. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on this website with the revised effective date.
Continued use of the website constitutes acceptance of any updates.
16. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.
Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Nigeria.
17. Contact Us
If you have questions about these Terms, please contact us at:
Reed Initiative
Email: [your email]
Phone: [your phone]
Lagos, Nigeria